Frequently asked question!

Contact us
General Online

Can I change or cancel my order?

You’re able to cancel or change your order as long as it hasn’t been shipped. To make any changes, please get in touch with us here.

Can you exchange items?


If you’re looking to exchange or return an item, you’ll find all the details in our Returns & Refunds Policy here..

Why is my discount code not working?

If for some reason your discount code may not be working, it may be because;

  • You may not have reached the minimum order threshold
  • The items in your cart may not be full price
  • The items in your cart are excluded from the offer.
  • You may have input the code incorrectly.
  • The items in your cart may not be the brand that is valid in the discount offer.

I am not receiving an email with my discount code

If you haven’t received your discount code, it may have been filtered by your email provider. Please check your spam folder, and if it’s not there, reach out to us and we will sort it out.
Shipping & Returns

How much does the shipping cost?

Shipping Information

Within Australia

  • Free Standard Shipping on orders $150+
  • Standard Shipping: $15
  • Express Shipping: $20

New Zealand

  • Standard Shipping: $30
  • Express Shipping: $55

Rest of World

  • Standard Shipping: $40
  • Express Shipping: $55

Which shipping methods do you offer?

All orders are shipped securely through Australia Post to ensure reliable delivery.
About OUTWEARS Boutique

Do you have physical stores

Yes you can visit us in person at our boutique, located at 2 Bryson St, Canterbury VIC 3126.